ACM'S SHOP POLICY & ANTI-CONSUMER POLICY Following past events with ACM himself while ordering anything online as in products with other brands and working with other Delivery Brands like DPD, DHL, POSTNL, etc. in order to avoid any such anti-consumer situations, ACM is here to make sure nothing bad will happen as any ACM related orders of course, for example a missing package, delivered to a wrong person who tried to impersonate the real customer or client, etc. If anything you as a customer and / or client of ACM you will have the opportunity to discuss any ACM orders as in issues directly in person or via phone calls with the Owner & Founder of ACM just to make sure that everything will be fixed so ACM guarantees his own customers and / or clients that they will be very happy about preventing fraud, theft or any other disturbance regarding a anti-smooth processes of ordering via ACMACOVEI.COM as a brand itself. If any problems related to any ACM orders will take place, then make sure you contact us immediately via email address as in: sales@acmacovei.com 

DPD, DHL, POSTNL and many others should have a new POLICY regarding delivery situations where the delivery person is asking for PERSONAL ID - IDENTIFICATION and should be even a Passport or an Identity Card to identify the real person.​ This ANTI-CONSUMER POLICY OF ACM is regarding physical products only.

ACM has an ANTI-CONSUMER POLICY regarding digital products as well which is based on "IF BUYING ISN'T OWNING, THEN PIRACY ISN'T STEALING." Therefor all digital content purchased via ACMACOVEI.COM is owned by all of customers.

ORDER PROCESSING TIMES  The following general information is presented here.

All physical items purchased through ACM SHOP (ex. accessories, apparel) are processed shortly after your order is placed. Once an order has entered processing, ACM does not guarantee any type of amendments such as cancellations or item modifications. If you need to request a change of information (an old email address or a wrong delivery address) please contact us as soon as possible, while we will do our best to help you, it may not always be possible once the order is being prepared for dispatch. In rarer cases may be delayed due to: Out of stock items, incorrect or incomplete shipping addresses. If a delay occurs, we will update the order status with a note explaining the reason. Please note that address changes or updates may no longer be possible after 3 days after an order has been placed. Once an order enters the processing, the production timeline, packaging or dispatch stages our shipping operations begin preparing the shipment automatically. During these operational procedures, ACM cannot guarantee that delivery details can still be modified at that stage. Therefore ACM does recommend ensuring that all shipping information is correct before completing the order and ACM does recommend that any order should be made from a laptop and / or a PC (Personal Computer) and not via mobile or tablet in order to get a smooth process of ordering. Any personal information that will be written via the website of ACM while ordering any product is processed much

better via a laptop and / or a PC, just in order to prevent any delays with miscommunications between both parties as the customer and ACM.

DELIVERY TIMEFRAME The expected delivery timeframe is up to 31 business days. While most orders arrive much sooner, this window accounts for: Customs clearance delays, Shipping carrier issues and delivery failures.

All tracking information will be: Updates via email from your orders.

SHIPPING LOCATIONS & RATES We ship to a wide range of locations worldwide. Please refer to the table below for details on shipment costs, free shipping thresholds and estimated delivery timeframes. Standard shipping is at most 31 business days, excluding holidays as time periods that may take longer. VAT is included for general information. Orders with physical products starting from 350 € will be guaranteed as free shipping.

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LOCATION              COST           FREE SHIPPING                    SHIPPING TIME                                                                                                                (AFTER ORDER PROCESSED)

 

GERMANY                                                        TBA

EUROPE ZONE 1

EUROPE ZONE 2

USA

CANADA & MEXICO

ROW (REST OF WORLD)

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Please refer to the below:

EUROPE ZONE 1: Andorra, Austria, Belgium, Czech Republic, Denmark, Finland, France, Great Britain, Hungary, Italy, Luxembourg, Monaco, The Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City.

EUROPE ZONE 2: Albania, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Estonia, Faroe Islands, Greece, Greenland, Iceland, Ireland, Latvia, Liechtenstein, Lithuania, Malta, Montenegro, Norway, Serbia, Switzerland.

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REST OF WORLD: Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Bonaire Eustatius Saba, Botswana, Brazil, Brunei, Burkina Faso, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Chad, Chile, Colombia, Comoros, Congo, Costa Rica, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, Gambia, Georgia, Ghana, Grenada, Guadeloupe, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Israel, Jamaica, Japan, Jordan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lesotho, Liberia, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Mongolia, Montserrat, Morocco, Mozambique, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Nigeria, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Qatar, Rwanda, St. Lucia, St. Pierre and Miquelon, St. Vincent, Samoa, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, South Africa, South Korea, Sri Lanka, Suriname, Tajikistan, Tanzania, Thailand, Togo, Trinidad and Tobago, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, USA, Uruguay, Uzbekistan, Vanuatu, Vietnam, Wallis and Futuna, Zambia, Zimbabwe.

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Please note, we currently do not ship to the following locations mostly where WAR CONFLICTS are taken place. (Some locations are not available and this is a subject that may be changed in the future): Afghanistan, Algeria, Belarus, Burundi, Central African Republic, China, Cuba, Gabon, Guatemala, Indonesia, Iran, Iraq, Ivory Coast, Kazakhstan, Kosovo, Lebanon, Libya, Myanmar, Namibia, Niger, North Korea, Palestinian Territories, Republic of Moldova, Russia, Somalia, South Sudan, Sudan, Syria, Tunisia, Ukraine, Venezuela, Yemen.

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​TAXES & CUSTOMS CHARGES

ACM is not required or forced to register anywhere and ACM decides when, where to register.​ ACM covers all standard delivery fees, but please note:

CUSTOMS DUTIES, TAXES OR CLEARANCE CHARGES may be applied by your local customs authority. These charges are the responsibility of the recipient and are typically requested once your item is in transit. You will receive instructions via email or SMS from the courier or vendor if any new payment is required.

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Please make sure your contact information is correct at checkout to avoid delays in customs clearance and shipment times.

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ACM PERSONAL GROUP, REFUNDS & EXCHANGES

As part of our operational model, we may work with any other entities across regions to manufacture, produce and ship your orders to ensure that we are providing you with a standout experience. ​

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WEARABLE APPAREL & ACCESSORIES

You may return any wearable item for a refund or exchange within 31 days of receipt, provided the following conditions are met:

• Items must be unworn, unwashed, and unmodified.

• Items must be free from strong odours (ex. perfume, detergent, cigarette and smoke).

Exchanges are only available for:

• The same item in a different size.

• Faulty goods.

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NON-WEARABLE PRODUCTS

You may return non-wearable items within 31 days of receipt, as long as they are:

• Unopened.

• In their original condition.

We cannot accept returns that do not meet these criteria and such items will not be refunded or returned to you.

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TO BE UPDATED

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